Privacy Policy for [Trinity Productions ]
Effective Date: [September 2, 2024]
[Trinity Productions ] (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit and use our website, [trinityproduction.ca], to purchase tickets for events. By using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you use our website:
a. Personal Information:
- Name (first and last)
- Email Address
- Phone Number
- Billing and Shipping Address
- Payment Information (such as credit card details)
- Date of Birth (for age verification purposes, if applicable)
b. Non-Personal Information:
- Browser Type and Version
- IP Address
- Device Information
- Website Activity (pages visited, time spent on the site, etc.)
- Cookies and Tracking Technologies (see below for more information)
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process your ticket orders and provide you with the tickets you purchase.
- To communicate with you regarding your ticket orders, event updates, and customer service inquiries.
- To improve the user experience of our website and enhance the services we offer.
- To detect, prevent, and address fraud, security issues, and technical problems.
- To send you marketing communications, where permitted by law (you may opt-out of these communications at any time).
- To comply with legal obligations and protect our legal rights.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that allow us to track your usage and preferences. You can manage cookie settings through your browser, but disabling cookies may affect the functionality of our website.
We may also use third-party analytics tools, such as Google Analytics, to monitor website traffic and usage. These tools may collect non-personal information, including your IP address, to analyze trends and improve our website.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your personal data in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in processing payments, delivering tickets, and providing customer support. These third parties are obligated to protect your information and may not use it for other purposes. Wherever possible we will seek permission before sharing such information.
- Legal Requirements: We may disclose your information if required by law, regulation, or legal process (such as a subpoena or court order).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner, but we will ensure that it remains protected according to this Privacy Policy.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
6. Retention of Personal Information
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your personal data is no longer needed, it will be securely deleted or anonymized.
7. Your Rights
As a resident of Ontario, Canada, you have certain rights regarding your personal information, including:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request that we correct or update your personal information if it is inaccurate.
- Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
- Opt-out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
To exercise your rights, please contact us at [support@trinityproductions.ca].
8. Third-Party Websites
Our website may contain links to third-party websites, such as event organizers or payment processors. This Privacy Policy does not apply to these third-party sites, and we encourage you to review their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
[Trinity Productions ]
[support@trinityproductions.ca]
This Privacy Policy is designed to comply with the privacy laws of Ontario, Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any other relevant data protection regulations.